Case studies

Case studies 2017-07-19T21:22:24+00:00

Product Master Data Management

Our client was a world-leading food manufacturing company. Their product details constantly require regular improving and updating. Data about numerous product properties are required, such as packaging, weight, dimensions, shelf-life, pricing, allergens, bar codes, and much more. An additional challenge is that, in a fast-paced market, this information is constantly changing, especially as new products are introduced and others discontinued.

Need

  • A reliable system that manages detailed product master data.
  • Good control and accuracy of the information presented to customers.

Previous state of affairs

Before asking Progrex to develop a tailor-made system, maintaining of information largely depended on one person, which was risky. Communication was based on emails and spreadsheets, making audit trails difficult and increasing the likelihood of errors.

Results

  • User-friendly interface that reduces likelihood of errors, including of omission.
  • In certain cases, specific people are updated when changes are being made, ensuring oversight and accountability.
  • Specific teams are automatically updated of product changes, quickly triggering actions in line with that change.
  • A reliable audit trail of changes made, ensuring compliance with food manufacturing regulations.
What the client said
“Our user-feedback has been amazingly good and positive with people generally thinking the system not only looks really smart but also that it is very user friendly, well thought out and a huge improvement and time saver compared to our old processes. Thank you for all your work and efforts in making this happen, it’s been great to launch the eApp to such great feedback.”
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Quality Management Solution

Our client was a food manufacturing company, where quality is absolutely essential. Incidents can be very costly in terms of stopping the production process to investigate and product recalls.

Need

A reliable quality management solution, where specific individuals receive timely updates of quality incidents, and which allows generation of complex reports.

Previous state of affairs

The client had been relying on paper-based systems and spreadsheets. Thus there was poor communication between teams, meaning a slower investigation. Hence production was halted for longer, which was costly.

Results

  • Poor quality stock is spotted much earlier, therefore significantly reducing delays in production.
  • The right people are quickly and reliably informed of the incident, speeding up the investigation process, meaning less downtime and lower costs.
  • Audit trail is automatically updated, so bottlenecks in the process can be easily identified. Thus they can be addressed, increasing efficiency.
  • Cost-effective software, in that client only pays for what they need, since this is a tailor-made solution.
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Sales-Engineering-Manufacturing Collaboration System

Software Solutions for Manufacturing

The client was a manufacturing company specialising in power transmission products such as chains, gears, and couplings. Customers ordering a transmission chain may require a chain of specific length, pitch, attachments, and various other configurations.

Need

  • An effective and reliable way of sharing information between sales teams and factories.
  • Time reduction between customer quotation stage and product dispatch.

Previous state of affairs

Previously this communication would take place through a legacy enquiry system which was disconnected from other systems, as well as numerous emails. This meant delays and sales order errors due to miscommunication.

Results

  • Our solution enabled the client to guarantee that standard attachment chains would be delivered within 72 hours of order confirmation. So customer satisfaction went up.
  • Incidences of incorrect products being delivered were minimised, saving the client significant amounts of money in producing unrequired products.
  • Sales representatives could use their time more effectively, as, with a more efficient process they can manage more customer accounts and orders.
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